Identifier: belltelephonemag00vol2930amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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maintain high standards of businessoffice service, perform their taskseconomically and well, and work to-gether happily as a team. To ac- On the floor supervision also complish this, she promotes a thor-helps the supervisor to keep in close ough understanding of and a belieftouch with the amount of work on in the Companys objectives and aiiand in the group, the progress being sound pride in the Company as amade in clearing it, and the need for place to work. Pleasant surround-any changes to handle it expedi- ings and congenial fellow workerstiously. The volume of work antici- make their contribution to the espritpated for each day in the month can de corps of the group,be forecast with reasonable accuracy An important factor in each newand the manager and the supervisor representatives understanding is thetogether plan in advance the number Companys induction program,of people needed to take care of it. which helps to inform her about the i95i Women as Business Office Supervisors ii i
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The supervisor continues classroom training of new representatives, at the rate of threeor four hours a week, for six to eight months after they have taken over their assignments in the business office Company—its aims and organiza-tion and operations—and the op-portunities which it offers her. In dealing with her people, thesupervisor can do much by effort andby example to create a happy officeand a genuine enthusiasm for thework. She can be very helpful, forexample, in encouraging representa-tives to keep constantly in mind thebroad benefits to the business thatcome from living up to the Com-panys basic policy of service—evenwhen an occasional contact with acustomer may be extremely difficultor require great patience. Or, for another instance, considerhandling customers complaints of party-line interference in localitieswhere shortages of facilities maymake it impracticable to furnish abetter class of service for some timeyet to come. The supervisor whosucceeds in maintaining

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